FAQs

Log in to your Ticketek account online to check your order history or download the Ticketek app.  Alternatively, for all other ticket issues or requests please visit here: Ticketek Support

Tickets can be purchased online via Ticketek.

Yes, you can purchase tickets on the night however, these are subject to availability. To avoid disappointment, we recommend checking availability online and purchasing tickets before you arrive.

Ticketek is Twilight at Taronga’s official ticketing agency. Tickets purchased from any online resale websites such as Viagogo, E-Bay or Gumtree may not be valid and you may not gain entry into the event. Ticketek Marketplace is owned by Ticketek and is a secondary market where you can safely sell and buy tickets. Customers who have previously purchased from Ticketek can quickly and easily list their tickets for sale on Ticketek Marketplace. For those still wanting to buy a ticket, this is the only way to secure a legitimate ticket to the Twilight at Taronga Concert Series.

Check out the Ticketek Marketplace site for more information.

Twilight at Taronga unreserved tickets do not include Zoo entry during the day. You can add on Zoo entry to your Twilight ticket for just $35.70 for adults and $21 for children! Do this when purchasing your tickets through Ticketek.

Twilight at Taronga ‘I need a little extra’ VIP ticket and Lil’ Twilight tickets include Zoo entry on the same day as your concert. Please show your tickets at the Taronga Zoo validation for entry.

Please note, all Twilight at Taronga guests will need to exit the Zoo by 5pm to join the line for re-entry at 6:00pm.

I purchased tickets but can no longer attend?

Twilight at Taronga does not offer any refunds on tickets. Tickets are not tied to the purchasers name, so you are welcome to pass your tickets on to friends/family to use.

Ticketek privacy policy: https://premier.ticketek.com.au/content/buyers/privacy.aspx

Ticketek terms and conditions: https://premier.ticketek.com.au/content/buyers/termsofsale.aspx

Tickets to the event are non-refundable, unless the event is cancelled by the organiser, Taronga Zoo Sydney. Please contact Ticketek Support for any further ticket requests.

Yes, holders of a government issued companion card can access a free ticket for their companion. Proof of eligibility will be required upon entry. Please book these tickets by calling Ticketek’s Accessible Line on 1300 665 915. Please note companion cards are only available for unreserved tickets.

Taronga Zoo is situated on Bradley’s Head Road, Mosman, Sydney. You can get to the Zoo by a ferry ride from Circular Quay, bus or by car. You can drive and park at the Zoo. Taronga Zoo has a multi-story car park with limited parking available. The Zoo car park fills up quickly, so we highly recommend public transport as a green option!

While Taronga is a large venue, we do have neighbours on our borders that we care about. Please be respectful of our neighbours when entering and exiting the Zoo by being mindful of noise and taking your rubbish with you.

For more information on public transport, including the buses, car & parking facilities & accessibility shuttle please visit our GETTING THERE page!

Visit www.transportnsw.info or call 131 500 for up-to-date information and timetables.

Please note that the Twilight at Taronga ferry service will not be running this year so please plan your trip home accordingly. There will be public buses running from Taronga Zoo to Sydney CBD after the concert concludes, or pre-book your Uber or taxi!

Taronga is an accessible site and there is wheelchair access to the concert lawns. A shuttle bus is available to transport those who require mobility assistance from outside Taronga Zoo’s main entry to the concert lawns both before and after the show. Please contact us on 9969 2777 or tz@zoo.nsw.gov.au if you may require assistance during your experience. Prams and strollers are allowed, however please follow our ushers directions to ensure you get the best spot for your set up. For full information on Accessibility at Taronga Zoo, please follow this link.

Absolutely! Twilight at Taronga is an all ages event, children aged under 4 are free and we offer a child rate for all children ages 4 – 15*.

This year, we also have our Lil’ Twilight shows which will be held on two Saturday mornings during this series and are designed just for the kiddies*!

*Please note child ticket prices may differ depending on the show.

*Please note that while the Comedy Gala and Drag Gala shows are all ages, we would recommend parental guidance for any guests 15 years and under.

Patrons are advised that the use of all video and audio recording devices for either personal or commercial use is not permitted without the prior written consent of Taronga. It is a condition of entry that all patrons refrain from the use of such photographic or recording equipment.

To gain written consent from Taronga please send your accreditation details to info@twilightattaronga.org.au and the Twilight team will assess your request and get back to you within 48 hours.

Only accredited media will be permitted to take photos and videos from the front of stage. Should security find a guest recording or taking photos without permission they will be asked to leave the venue immediately.

Gates open at 6:00pm every night and each show finishes around 9:30pm.

For our Lil’ Twilight shows, gates open at 9.00am. Each show starts at 10:00am, and finishes around 12pm.

Full line-up times will be released closer to the show dates.

Includes:

• Twilight at Taronga Concert Ticket

• Same day Zoo entry

• VIP seat in designated area with great views

• Snacks and drinks service from your seat

If you have ‘I need a little extra’ VIP tickets, please use the general entry and make your way down to concert lawns, where your reserved seats are located on the upper section of the concert lawns. Upon arrival, a Taronga Zoo host will greet you, check your tickets, provide you with a VIP wristband and escort you to your seats. You will also be able to order snacks and drinks from your seat. If you’re unable to locate this area, please ask a Taronga staff member. VIP seating is reserved, please have your ticket and seat number ready.

Twilight at Taronga LOVES the littlies and don’t want kids to miss out on all the fun because Twilight at Taronga happens at their bed time…so especially for kids we have morning shows at 10am called ‘Lil’ Twilight’!

Tickets to Lil’ Twilight also include free entry to explore Taronga Zoo Sydney on the same day as the show.

Please contact the Taronga Zoo Contact Centre on 02 9969 2777 or tz@zoo.nsw.gov.au

The welfare of the remarkable animals in our care at Taronga Zoo Sydney is always our priority.

Fortunately, Taronga Zoo Sydney has more than 25 years’ experience in successfully hosting after-hours events, including the Twilight at Taronga concerts, Vivid Sydney at Taronga Zoo and New Year’s Eve. Keepers and behavioural scientists monitor the animals and the environment during these events to ensure animal wellbeing is assured, and we are pleased that there have been no reported issues since the concerts began in 1996.

The Zoo measures noise levels periodically during the concerts and if the guidelines are accidentally exceeded, the volume is immediately reduced.

Taronga’s noise management protocol can be read here.

Additionally, Taronga Zoo’s animals also have access to the comfort and shelter of their night quarters and inside areas, but it’s not uncommon for certain animals to choose to remain outside during night events.

Taronga is a not for profit organisation and funds raised by the series directly benefit the Zoo’s wildlife programs.

As an outdoor event, Twilight at Taronga is subject to weather. Please note the concerts will proceed rain or shine. Concerts will be cancelled only if the weather poses a safety threat to patrons, staff or performers at Taronga Zoo during show time.

We strongly recommend you come prepared with wet weather gear, raincoats and ponchos and something waterproof to sit on in case of rain (umbrellas may be used at the rear of the lawn only). Ponchos and waterproof backed picnic rugs are available to purchase at the show.

We endeavour to provide as much notice as possible regarding any changes to performances due to weather, however as weather conditions are unpredictable this status may change at any time. The decision to delay or cancel a show is made by the Event Manager on site and can be made at any time up to or during the performance. Any changes to performance times due to weather will be communicated via the Twilight at Taronga’s social media channels and website.

Patrons accept that in purchasing a ticket they are paying for a performance that commences at approximately 7pm on the Concert Lawns at Taronga Zoo and that weather conditions prior to that time and in other parts of Sydney will not result in the performance being cancelled. Patrons accept the risk that weather they consider unsatisfactory may occur on a concert night and acknowledge that a performance may be cancelled by Twilight at Taronga due to dangerous weather conditions at the time of or during the performance.

Twilight at Taronga is guided by the Consumer Code of Live Performance Australia with regard to refunds. For more information and to read the code, please click here.

The following items are prohibited and not allowed to be brought into the Zoo grounds;

Weapons, sharps (knives / cheese knives are not permitted), glass, animals or animal costumes, balls, balloons, bicycle, scooter, skateboard or rollerblades, alcohol or illegal substances, non-alcoholic beverages in unsealed containers (including glass, cans or hard plastics), musical instruments, noisemaker, airhorn, laser pen, laser pointer or similar focused light devices, portable BBQs, candles, sparklers and/or any firework paraphernalia, poles, sticks, selfie or Go Pro sticks, professional photography, drones.

No alcoholic beverages are permitted on site for security reasons. Free water refill stations are available on site, so bring your empty reusable water bottles, no glass permitted! Please ensure your reusable water bottles are emptied before entering through the security checkpoint.

All non-alcoholic beverages, including water, must be in sealed containers (such as hard plastic or cans), glass is not permitted.

Twilight is an unreserved picnic style event. We recommend arriving with ample time to set up and find a great spot on our beautiful lawns.

If you have ‘I need a little extra’ VIP tickets, please use the general entry and make your way down to concert lawns, where your reserved seats are located on the upper section of the concert lawns. Upon arrival, a Taronga Zoo host will greet you, check your tickets, and escort you to your seats. You will also be able to order snacks and drinks from your seat. If you’re unable to locate this area, please ask a Taronga staff member. VIP seating is reserved, please have your ticket and seat number ready.

Taronga’s concert lawns are unreserved picnic style, so picnic rugs are recommended. You may bring low level chairs for your comfort, however please note that Taronga staff will ask guests with tall back or high chairs to populate the rear section of the concert lawns. This will ensure all guests receive the same great view. Oversize or inflatable chairs and bean bags are NOT permitted.

Chillazy Chairs are available to pre-order with your concert tickets or, pending stock availability can be purchased or hired on the night. We recommend you purchase your Chillazy Chair in advance to guarantee your seat as they are quite popular and often sell-out. The Chillazy Chair sits at ground level and can be used anywhere on the lawn.

‘I need a little extra’ VIP tickets include a reserved VIP chair on the concert lawns.

Twilight is perfect for a picnic, however Taronga Zoo is a licensed venue so leave any alcohol at home. Instead check out the great bars and food options on site.

Free water refill stations are also available on site, so bring your empty reusable water bottles, no glass permitted! Please ensure your reusable water bottles are emptied before entering through the security checkpoint.

Delicious gourmet hampers for two are also available to pre-purchase from our website.

Only non-alcoholic beverages in sealed containers (such as hard plastic or cans) will be allowed into the site, glass is not permitted. So leave the esky at home and enjoy a chilled wine, beer or cider from the full service bar. Spirits and non-alcoholic drinks are also available.

No picnic? No worries! There’s also a great selection of hot and cold snacks, salads, and substantial bites to feast on from the various outlets on site.

Taronga is an all ages venue. This is a fully licensed event and BYO alcohol is not permitted. Bag checks will be conducted on entry and all alcohol and non-alcoholic beverages in un-sealed containers (including glass, cans or hard plastics) will be confiscated. Alcoholic and non-alcoholic beverages are available to purchase at the concert.

Free water refill stations are also available on site, so bring your empty reusable water bottles, no glass permitted! Please ensure your reusable water bottles are emptied before entering through the security checkpoint.

Yes, we will have a range of food and beverage items from our retail outlets on site.

You can also pre-order one of our delicious premium hampers for two, available as an add-on to your ticket!

‘I need a little extra’ VIP tickets include snack and drink service to your chair only.

NB: Snacks and drinks are not included, and can be purchased via the QR code located at your seats.

Yes! By purchasing the Twilight at Taronga Retreat package you can choose the best seats in the house with escorted Early Access to the Concert Lawns and there’s no need to worry about getting home and after the concert, your room is just a short walk through the Zoo away. The Wildlife Retreat at Taronga is a luxurious eco-Retreat, nestled in the heart of Taronga Zoo with thoughtfully designed rooms with views of native animals and bushland.

Package inclusions are for Two Adults in a single room with either 1 King Bed or 2 Single Beds:

• Escorted early access to the Concert Lawns to secure the best position

• Overnight stay in luxury accommodation for two adults

• Buffet Breakfast at Me-Gal restaurant for two adults

• Complimentary 2 day parking

• 2 day complimentary entry into the Zoo

Please note:

• If you have 2 Adults sharing one room, you only need to book 1 package.

• Our rooms accommodate a maximum of 3 guests, you will require an additional room if you have 2 or more children, please contact our Reservations on Phone: 02 9978 4791 or email: accommodation@zoo.nsw.gov.au team for assistance.

• Retreat bookings via Ticketek close 48 hours prior to each concert. Bookings are still available by contacting the Taronga Zoo reservations team on Phone: 02 9978 4791 or email: accommodation@zoo.nsw.gov.au

• This package does not include your Twilight concert ticket. This package can only be purchased as an add on to your concert ticket.